Vibrnz is integrated with Stripe - a global online payment processing platform, for safe and secure transactions. To enable payments from your patrons and payouts to your bank from Stripe, follow the steps below:
2. Link your Vibrnz account to your Stripe account - Log into Vibrnz>>Settings>>Payment settings>>Connect a Stripe account
(Note: you can connect multiple Stripe accounts)
3. To know more about Stripe and the payout timeline, click
here.
Vibrnz is also integrated with PayPal. To enable payments from your patrons and payouts to your bank from PayPal, follow the steps below
2. Link your Vibrnz account to your PayPal account - Log into Vibrnz>>Settings>>Payment settings>>Connect a PayPal account
(Note: you can connect multiple PayPal accounts)
3. To know more about PayPal, click
here.
If you need help creating a Stripe or PayPal account, or need help linking the Vibrnz account,
please reach out to us at info@vibrnz.com.
Service fee, applicable on all paid transactions, is a total of Payment Processing Fee (Stripe or PayPal) and Platform fee (Vibrnz). There is no recurring fee or no one time set up fee. There is no fee on free events.
Stripe fee:
2.9% plus $0.30 per transaction.
Discount is applicable for verfied non-profits 501 c 3 (contact Stripe to verify eligibility)
PayPal (checkout) fee:
3.49% plus $0.49 per transaction.
Discount is applicable for verfied non-profits 501 c 3 (contact PayPal to verify eligibility)
Vibrnz fee
1% plus $0.55 per ticket
Discount is applicable only if verified by Stripe or PayPal for discounted fee
Additional fee for premium features such as:
1. SMS
2. Dynamic Seating chart
3. Additional data storage
4. Exporting emails to Mailchimp
5. Selling manual tickets
Selling Manual Tickets
We understand that some of your patrons would like to pay via check or cash or some other payment mode. To aid this, we have created a feature wherein you can issue tickets manually for your guests. This will give you the flexibility to issue tickets and send confirmation email while accepting multiple forms for payments. This allows you to maintain your analytics and records while giving your patrons multiple payment options.
Pricing for manual tickets (charged to the organizer)
Platform (Vibrnz) fee: 1% plus $0.55 per ticket
Payment processing fee: NIL
The organizer will be invoiced separately for these transactions. For questions, please email
info@vibrnz.com.
Disputes and Chargebacks
Vibrnz utilizes the services of Stripe and PayPal for processing payments. Vibrnz does not store any credit card information on its servers. Vibrnz is just a facilitator of the transactions between the event organizer and the ticket buyers. The organizer is responsible to settle any disputes or issues regarding payments that arise between the organizer and the ticket buyer. Any fees or charges resulting from the disputes is the responsibility of the event organizer. Vibrnz will not be liable to make any payments resulting from such disputes.
For disputes, related to Stripe, please refer to this
Stripe link.
For disputes, related to PayPal, please refer to this
PayPal link.